Description from the publisher
Online help desk customer support tool enables you to communicate with website visitors or existing customer to provide them online assistance. It helps company representative to send instant answer to all customer queries and problems. Live chat utility can be easily transferred chatting session from one support executive to other in case customers needs any addition support and service of your company. Online web support application requires your web host to support .Net 2.0 0r higher and MS SQL database. Program includes sound and visual alert help to notify company executives whenever any website visitor request for chat. Online live chat support tool mail chat transcript to the email address defined by the visitors which can be latterly viewed by the customer. Live help desk software can block IP address of unwanted website visitors who are regularly interrupting and wasting operator?s time. Application allows visitors to leave offline messages in case all the executives are out of service or not available for live assistance. Website live chatting program is useful for all online based business like Travel, Insurance, Real state, E-commerce etc.
Features of Live chat software:
* Establish real time communication between company representative and website visitor.
* Software facilitates employees to connect with other operator during chat session to solve complex queries.
* Program helps to promote business like Travel, Insurance, Real state, E-commerce etc.
* Software works on any windows operating system including Windows 98, 2000, 2003, ME, NT, XP and Vista.
* Allows company executives to block IP address of unwanted website visitors.
* To use this tool your web hosting should support .NET 2.0 or higher and MS SQL Database.
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