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Call Center Manager 8.3.1

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Product information
Category:
Platform:
Windows 2000/XP/Vista
Price:
Freeware
File Size:
367 Kb
Screenshot:
Manufacturer:
Product page:
Description from the publisher
Automatically measuring and adjusting the pace of outbound calls, ensuring that Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allowing quick and easy call monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Tracking, collecting and reporting of call volume, agent and campaign performance.
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