HelpDesk OSP, for Outlook and SharePoint 2.0
Description from the publisher
HelpDesk OSP connects Outlook and SharePoint or Office Live and takes advantage of the best of the Microsoft products. This help desk application from kalmstrom.com Business Solutions can be used for many kinds of issue tracking and user support. The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities. Decrypted password saving. Global Setting - one user can configure for all. E-mail Threading - info from all e-mails regarding the same case can be gathered in the same ticket. One year of support and free upgrades included in the purchase price of HelpDesk OSP. The product is available for ten languages. Online video demonstrations and a downloadable manual make installation and use easy. Decrypted password saving. Global Setting - one user can configure for all. Free trial of the full version for 30 days without any obligations.
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Collaborate on helpdesk tickets in Outlook. Auto-create tickets from e-mail. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.
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