free download The Job Log 2.0 (job work order track trackit ticket customer support help )

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The Job Log 2.0


Category:Home & Desktop :: Calendars, Planners & PIMs
Rating:
Platform:Windows 98/Me
Price:$24.95
File Size:42871 Kb
Screenshot:  View
Manufacturer:Lazy Bayou
Product page:Click to visit
Description from the Publisher:

The Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.




free download The Job LogDownload
The Job Log 2.0


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