The Six Sigma Toolkit 3.4
Description from the publisher
Six Sigma is a quality management program to achieve "six sigma" levels of quality. It was pioneered by Motorola in the mid-1980s and has spread to many other manufacturing companies. GE Aircraft Engines strives to operate at six-sigma levels of qualit. It continues to spread to service companies as well. In 2000, Fort Wayne, Indiana became the first city to implement the program in a city government.
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